TERMS AND CONDITIONS

This website is owned by KOKOBAR | ABN 98739179044

By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.

KOKOBAR may at times amend these terms and conditions in which case amendments are effective immediately.

PRICING AND TRANSACTIONS

All prices quoted, unless otherwise stated, are inclusive of GST and quoted in Australian dollars (AUD).

Prices listed on our website are not inclusive of shipping, in which case will be calculated at check out.

Please note that pricing listed on the KOKOBAR website may be at times subject to change at any time without notice.

KOKOBAR accept payment by direct debit and PayPal for online payments.

When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

SHIPPING

KOKOBAR free shipping in Zone 1 area (see zone listings in our Delivery page)

KOKOBAR accepts no responsibility for delays associated with Australia Post or the third party courier actions.

In the event when the goods are dispatched and the recipient is not available to accept delivery and there is no safe drop-off point, the goods will be returned to the closest collection point and a calling card will be left notifying the recipient to pick up the goods.

This still applies when you specify the ‘Authority to leave’ items at checkout.

KOKOBAR at times uses reputable third party contract couriers, including Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a parcel not arriving at a certain time or place.

Please note that we can not guarantee delivery on a specific day or specific delivery time.

Due to the nature of our products International delivery is not available.

Due to the nature of our products we do not deliver to PO Boxes.

Delivery times can not be selected and can vary upon the couriers delivery schedule.

We do not deliver on Public Holidays.

For Residential addresses, if a courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply.

For business, school and hospital addresses, KOKOBAR accepts no responsibility for delivered items that are redirected to the Front desk or reception.

CHANGES AND CANCELLATIONS

Please make sure all order details are correct at time of ordering. We are unable to vary any orders within 48 hours of their delivery.

KOKOBAR is unable to cancel orders that are already prepared and/or are with a courier for delivery.

REFUNDS AND RETURNS

Any dissatisfaction with the product(s) must be communicated to Customer Service within two (2) days of delivery. Please email hello@kokobar.com.au

KOKOBAR reserves the right to request photos of the original product(s). To assist us in quality control it is our policy, if requested by us, to collect the original products.

To arrange a return, seek a refund, replacement or exchange, you must email us on hello@kokobar.com.au to obtain prior approval. Please include the order number and reason for the return.

In the event a customer is entitled to a refund, the refund will be made to the original credit card or pay pal account. For pay pal transactions the refund will be made to the paypal account.

KOKOBAR does not refund for change of mind.

PRODUCTS STORAGE AND SHELF LIFE

Shelf Life for all food related products – Products vary in our KOKOBAR products and therefore the shelf life may vary . Generally our product has a shelf life of 3 – 12 months depending on the nature of the product and ingredients. Please check the best before date lable adhered to the products before consuming.

Storage – upon delivery store products away from direct sunlight or heated areas and keep in a cool place.

We suggest eating immediately for the freshest flavour.

ALLERGY AND DIETARY ADVISE

Our products may contain traces of nuts and gluten (unless otherwise specified on the individual product packaging) – we suggest refraining from ordering our KOKO boxes if you or the recipient of your gift suffers from any nut or Gluten allergies.

VARIATIONS OF THIS WEBSITE

The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice. We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any of this website.

LIMITATIONS AND EXCLUSIONS OF LIABILITY

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

EXTERNAL LINKS

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

All material on websites owned, operated, licensed or controlled by KOKOBAR, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by KOKOBAR.

Material on any website owned, operated, licensed or controlled by KOKOBAR is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of KOKOBAR.

Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of KOKOBAR copyrights, trademarks and proprietary rights and is prohibited.

JURISDICTION

The Site is operated by KOKOBAR Melbourne, Australia. The laws of Victoria, Australia govern these terms and conditions and your use of the Site, and you irrevocably consent to the jurisdiction of competent courts located in Victoria, Australia for any action to enforce these terms and conditions.